Cookie Policy

This Cookie Policy explains how Requidex uses cookies and similar technologies to operate our website and platform, remember your preferences, provide support, monitor reliability, and understand usage patterns. It applies to Requidex services available at www.requidex.com, app.requidex.com and related Requidex subdomains.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website or web application. They help the service function, remember your settings, keep sessions secure, and provide information about how the service is used.

2. Cookies We Use

We use the following categories of cookies and similar technologies:

• Essential cookies: Required for the website to function, including security, load balancing, authentication, session continuity, and fraud prevention.
• Preference cookies: Remember your selections, such as cookie consent choices and interface settings.
• Analytics cookies: Help us understand page views, feature usage, user journeys, and product performance.
• Support cookies: Enable in-product support messaging and help us understand support conversations.
• Reliability technologies: Help us detect errors, diagnose performance issues, and keep the platform secure and available.

3. Similar Technologies

We also use browser storage and related technologies. For example, the Requidex platform may store JWT authentication tokens, user preferences, interface state, breadcrumb state, and cookie consent choices in localStorage or sessionStorage. These technologies are not always cookies, but they can store information on your device and are covered by this policy.

4. Third-Party Providers

We use the following providers for the purposes described below:

• Google Analytics: Optional website analytics to measure page views, navigation patterns, and campaign performance on the marketing site.
• Microsoft Clarity: Optional analytics, heatmaps, and session recording. Clarity may record mouse movement, clicks, scrolling, and page interactions so we can understand how people use and improve the service.
• Mixpanel: Product analytics and event tracking to understand feature usage and improve the platform.
• Intercom: Support messenger and related support analytics.
• Sentry: Error monitoring, diagnostics, and performance monitoring for the website, platform, and API.
• Google Maps and Mapbox: Mapping, geocoding, map tiles, and location-related features. These providers may set cookies or use similar technologies when their services are loaded.

Indicative cookie names used by these providers may include:

• Google Analytics: _ga, _ga_*, _gid.
• Microsoft Clarity: _clck, _clsk, CLID, ANONCHK, MUID.
• Intercom: intercom-id-*, intercom-session-*, intercom-device-id-*.
• Mixpanel: mp_*.

Optional analytics and support technologies should only be used where you have accepted them through our cookie banner or a similar consent control. Error monitoring, security, and service reliability tools may operate where necessary to provide, protect, and maintain the service.

5. Managing Your Preferences

You can control cookies in several ways:

• Use the cookie consent banner to accept or reject optional analytics and support technologies.
• Adjust your browser settings to block or delete cookies.
• Clear stored site data from your browser to reset preferences.

Please note that blocking essential cookies or browser storage may affect authentication, security, and core platform functionality.

6. Do Not Track

Some browsers send a Do Not Track (DNT) signal. Our site does not respond to DNT signals because there is no uniform standard for interpreting them. You can use our cookie banner and your browser settings to manage optional cookies and similar technologies.

7. Changes to This Policy

We may update this Cookie Policy from time to time. We will post the updated policy on this page and adjust the “Last updated” date. Material changes will be communicated when required.

8. Contact Us

If you have questions about this Cookie Policy or your cookie preferences, contact us:

• Email: support@requidex.com
• Address: REQUIDEX LIMITED, Hafod Wen, Llanddona, Beaumaris, Wales, LL58 8UU